Privacy Policy

USA Experts ("USA Experts," "we," "us," or "our") operates this website to sell certified refurbished printers. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using this website, you agree to the terms below.

1. Information we collect

We collect information in the following ways:

• Information you provide directly: name, email address, phone number, shipping and billing address, and any details you include when you submit a contact form, request a quote, place an order, or message us through live chat.
• Order and transaction information: products purchased, order history, and payment confirmation details. Note that full payment card numbers are processed by our payment provider and are not stored on our servers.
• Automatically collected information: IP address, browser type, device type, pages visited, referring URL, and timestamps, collected through standard web server logs and cookies.
• Communications: records of calls, emails, and chat conversations you have with our support team, for quality and training purposes.

2. How we use your information

We use the information we collect to:

• Process and fulfill orders, including shipping, warranty registration, and returns
• Respond to inquiries submitted through our contact form, phone line, or live chat
• Provide installation and setup support for purchased printers
• Send order confirmations, shipping updates, and, where you've opted in, promotional communications
• Improve our website, products, and customer support
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

3. Cookies & tracking technologies

This website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and support core functions like the shopping cart and live chat. You can control or disable cookies through your browser settings; doing so may limit some site functionality.

4. Live chat

We use a third-party live chat provider (Tawk.to) to offer real-time support on this website. When you use the chat widget, information you provide in the conversation — and limited technical data such as your IP address and browser type — is processed by Tawk.to on our behalf. Please review Tawk.to's own privacy policy for details on how they handle data.

5. Sharing your information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the business, such as payment processors, shipping carriers, email delivery services, and our live chat provider
• Affiliate and refurbishing partners to the extent needed to fulfill an order sourced through that partner
• Legal and safety purposes, where required to comply with the law, enforce our terms, or protect the rights, property, or safety of USA Experts, our customers, or others
• Business transfers, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections

6. Affiliate links

Some product listings on this site are affiliate links. If you click through and make a purchase, we may earn a commission from the affiliate partner. This does not involve sharing any additional personal information beyond what's needed to process that transaction. See our Disclaimer & Affiliate Notice for more detail.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including order history for warranty and tax purposes, unless a longer retention period is required by law.

9. Your choices & rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Children's privacy

This website is intended for a general business audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

USA Experts
550 Madison Avenue, Suite 300
New York, NY 10022
Phone: 1 (904) 419-7115
Email: support@usaexperts.com