Privacy Policy

Last updated: June 26, 2026

This Privacy Policy explains how USA Experts ("we," "us," or "our") collects, uses, and protects information when you visit our website, call our service line, or use our repair services.

1. Information we collect

• Contact information: name, phone number, email address, and mailing or service address you provide when requesting a repair or quote.
• Device information: details about the laptop, computer, or printer you bring or connect to us for repair, including diagnostic data needed to complete the service.
• Remote session data: if you use our remote repair service, we may temporarily access your device screen, files, or system settings strictly to perform the requested repair.
• Website usage data: basic technical information such as browser type and pages visited, collected automatically when you use our site.

2. How we use your information

• To diagnose and perform the repair or service you requested
• To contact you about appointments, quotes, or service updates
• To process payments for services or device purchases
• To improve our services and respond to support requests

3. Data from repaired devices

During repair, our technicians may need to access files or settings on your device. We do not copy, transfer, or retain your personal files, photos, passwords, or documents beyond what is strictly necessary to complete the repair. Any temporary access during remote sessions ends when the session closes.

4. How we share information

We do not sell your personal information. We may share limited information with:

• Payment processors, solely to complete transactions
• Shipping or logistics partners, if a device is mailed in for repair
• Law enforcement, only where required by law

5. Data retention

We retain contact and service records for as long as needed to provide support, honor warranties, and meet legal or accounting obligations, after which they are securely deleted.

6. Your choices

You may ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below.

7. Children's privacy

Our services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

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